The Nail Spa – Salon Policy (UK)

Welcome to The Nail Spa! We are committed to providing you with high-quality service in a safe and relaxing environment. Please read our salon policies below before booking your appointment. By booking with us, you agree to these terms.

Appointments & Cancellations

● Please arrive early to allow time for check-in and ensure your full treatment time.

● A minimum of 24 hours’ notice is required for cancellations or rescheduling. Cancellations made with less than 24 hours' notice may need to be rescheduled.

Refund Policy

● We operate a no refund policy on all services and gift vouchers.
● If you are not happy with your service, please notify us before leaving the salon. We are happy to make adjustments free of charge at the time.

● No refund or correction will be offered once you have left the premises or if you change your mind.

Service Guarantee

● Gel and enhancement services are guaranteed for 7 days from the time of your appointment.
● If you experience any issues (chipping, lifting, etc.), please call us to schedule a free repair within this period.

● Repairs after 7 days due to breakage from external factors may incur a fee.
● We do not guarantee polish on natural nails as it may not last long.

Gift Cards & Vouchers

● Valid for 12 months from the date of purchase.
● Non-refundable, non-transferable, and not redeemable for cash.
● We cannot replace lost, stolen, or damaged vouchers.
● Must be presented at the time of booking or payment.

Payment

● We accept cash & bank transfer
● Prices are subject to change without notice but will always be confirmed before treatment begins.

Child Policy

● Children are welcome only if receiving a service and must be accompanied by an adult at all times.

● For safety and insurance reasons, children under 8 must remain in the waiting area and be supervised.
● Parents/guardians are liable for any damages caused by their children.

Health & Safety

● Please inform us of any medical conditions, allergies, injuries, or sensitivities prior to your appointment.

● If you are allergic to latex, let us know so we can use an alternative material.
● We are not liable for any reactions or injuries if we were not informed beforehand.

Liability

● The Nail Spa is not liable for any damage to your natural nails during or after a treatment.
● Please take care of your valuables. The Nail Spa is not responsible for any lost or damaged personal items, clothing, or accessories during your visit.

For Your Protection

● We are committed to hygiene and cleanliness. Tools and equipment are sterilised between clients.
● We reserve the right to refuse service to anyone who appears to be under the influence, is abusive, or poses a health risk to our team or other guests.

Thank you for choosing The Nail Spa. We can’t wait to pamper you!